Industry News

We would like to take this opportunity to give a special thanks to this month's sponsor -- DDI System. DDI System is a leading provider of ERP software solutions that power the complete business needs of PHCP, HVAC, and Industrial distributors. DDI's inform software will drive efficiencies, drive sales and drive success for your business. Learn more about DDI's remarkable solution and exceptional service at a better overall price.

 

To find out more about special e-newsletter advertising opportunities, please contact your Wholesaler sales rep by visiting www.thewholesaler.com.

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DDI System’s Inform Software System Builds Customer Loyalty

 

Most PHCP and HVAC/R distributors know that creating relationships that encourage repeat business is the cornerstone of any successful company, but finding the time and a method that works is not easy. Customer loyalty is a challenge in today’s world with so many purchasing options available.

DDI System realizes this need and has taken steps to build and maintain your customer relationships with their fully integrated distribution management software, which includes Contact and Sales Relationship functionality and a complete Customer Rewards program. You can now increase contacts and entice repeat business with the same database and software that runs your daily operations.

 

Complete CRM Functionality

• Maximize customer and sales relationships with integrated tools for creating detailed contact records, building marketing campaigns, scheduling, reward program and territory management.
• Improve inter-office and inter-branch communication with group calendars, events and tasks. When synchronized with your Smartphone, sales teams will never miss a meeting or forget to follow up with a customer.
• Improve customer communication by creating and maintaining unlimited contacts, conversations, events and tasks.

In-depth Customer Rewards Program

• Track Customer Rewards with a detailed review of dollars spent, rewards earned, co-op adjustments, bonus and used dollar amounts with inform’s Customer Rewards Tracker.
• Build a better understanding of how your customers are earning their rewards with links directly back to your customer invoices.
• Inform your customers of their current reward standings with custom emails encouraging future sales.

DDI System’s inform distribution software solution provides thousands of PHCP and HVAC/R companies the power to drive efficiencies, sales and success in their businesses everyday. To learn more about how DDI System can help you create and maintain customer loyalty visit www.ddisystem.com.

 

Web Demo Wednesday, November 17th, 2009

See a live demonstration of DDI System’s inform software for PHCP and HVAC/R distributors on Tuesday, November 17th at 11:00am EST, sign up at www.seeinform.com or call 1-877-599-4334.

 

 

Xylem Group acquires luxury brands

 

Xylem Group LLC, best known for its unique line of mid-priced bath furniture and fixtures under its flagship Xylem brand and its OEM/private label division, 3D, has acquired the Loft & Bath and Coret luxury brands from the Zoli Corporation. The acquisition expands the Atlanta-based company's product offering into the luxury market segment and extends its manufacturing and sourcing reach to the European marketplace.

 

Farshad Tafazzoli, founder and president of Zoli, will join Xylem Group bringing a distinguished background in sales and marketing and vast knowledge of luxury-brand positioning. Tafazzoli will assist Xylem president Hal Weinstein by playing a pivotal role in integrating the Loft & Bath and Coret brands into Xylem's Group's product lineup.

 

TSC Distribution Group purchases Litco Supply

 

TSC Distribution Group Inc., the parent company of Torrington Supply Company in Waterbury, Conn., purchased the assets of Litco Supply in Torrington, Conn. Litco is a six-branch company with locations in western Massachusetts, New York State and Connecticut. Litco will operate as a separate company with the name Litco Supply Company.

 

"We are delighted to add the Litco family to the TSC Distribution Group. We will work hard to carry on the tradition of service and quality practiced by the Telford & Scattergood families for the past 62 years," said Joel Becker, TSCDG's CEO. Barry Wolff, TSCDG president and COO, said, "Litco is a strong addition to the TSCDG footprint. Although we will go to market as separate companies we are confident we can overlay the operating and back-office practices and efficiencies TSC is known for."

 

Haws introduces new discount product website

 

Haws Corporation announced the launch of their new discount product website - www.HawsCloseouts.com. The Haws Closeout Store features bargain-priced cancelled special orders, obsolete, returned, and/or slightly scratched or dented drinking fountains, electric water coolers, eyewash and eye / face wash stations, drench showers and more.

 

Haws Corporation offers product solutions for commercial buildings, offices, industry, education, municipalities and government applications. In honor of launch, all products are discounted an additional 15% through the month of November. The new website is designed to complement the current product lines at its main corporate website, www.Hawsco.com, which will also be undergoing redesign and a new launch in mid-October. Both sites have streamlined site navigation making them more user-friendly and while providing the user with updated product information, spec sheets, operating manuals and prices.

 

Wilkins certified by NSF to new lead requirements

 

As of January 1, 2010, new lead content requirements in California (commonly known as AB 1953) will mandate a maximum weighted average lead content of ≤ 0.25% for plumbing products. Wilkins, a Zurn Company, has been certified by NSF International to NSF/ANSI Standard 61: Drinking Water System Components -- Health Effects and Annex G low-lead requirements, developed to help protect the public from exposure to lead.

 

Manufacturers of backflow preventers for potable water service, faucets, valves, water fittings, and other products that come in contact with drinking water must meet the new lead requirements. To obtain certification, Wilkins demonstrated compliance with all of NSF/ANSI Standard 61, Annex G requirements. For meeting these requirements, Wilkins' backflow preventers bear the NSF Annex G Certification Mark. Wilkins is also listed on the NSF's website to demonstrate compliance with the new requirements.

New Products

Tankless water heater drain pan www.thewallsaver.com Designed for tankless water heaters, this drain pan provides leak and splash/spray protection while maintaining space savings. Mounts to the wall below the unit, or the unit may be installed partially within the pan. Provides a location to discharge relief valves or condensate drains, or to install safety shutoffs. ADC.

Stainless steel sink www.blancoamerica.com The arcon sink is the latest in the steelart brand collection. Its flowing arc balances strong design lines with a soft, sophisticated touch that attracts the eye and allows designers to echo and integrate it within any décor. Available in six models that includes a single, 13/4 and double bowl that will fit both custom and standard cabinet sizes. Blanco.

Double wall heat exchanger www.enerworks.com Double wall heat exchanger complies with municipal regulations of some jurisdictions in U.S. and Canada. For areas where this is not a regulatory requirement, standard “Micro-flow” technology allows small-diameter line-sets. Significantly reduces installation time and cost; bundled line-set further simplifies the installation of solar water heating appliances by providing a 1-piece, flexible component with quick-connect fittings at each end. Enerworks.

Movers & Shakers

Superior Radiant Products Ltd. appointed Susan Samson marketing manager. She has been with SRP for 12 years and will be responsible for all aspects of the marketing function at Superior Radiant and IR Energy as they continue to increase their market share in North America and internationally. JMF Company named William H. Tipps vice president-sales and marketing. He has over 30 years of experience in the plumbing industry, most recently as a senior sales executive with Globe Union America Corporation.   Heat Transfer Products has hired two new regional sales managers: Michael Klas is regional sales manager for the Midwest and Mid-Atlantic. He had been Northeast regional sales manager for Lochinvar Corporation and has held various sales and sales managerial positions since 1993. Harold "Doug" McElwain is now Southern regional manager, with additional responsibilities for sales growth in Nova Scotia and Quebec, Canada, as well as national accounts. McElwain had been vice president-sales at ComfortPro Systems. He has been active in the HVAC industry since 1982.